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Webinar Archive


Webinar Archive
The EAPA Learning Center
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Learning Center - Webinar & Course Schedule - Archived Webinars - Conference on Demand

About the Archive: All webinars were recorded live. They are presented here in their full, unedited form. 

Please disregard any "dial-in" information. The audio is integrated into the recording and can be heard through your computer's speakers. 

To access a single webinar "Pick Six" webinars and save! 

Once you purchase access, you will be sent an e-mail message containing your login credentials and link(s) to your session(s). Although staff members process archive access requests as quickly as possible, please allow up to 2 business days for this information.

To earn PDH/CE contact hour credit:

  1. Click on the link provided in your confirmation e-mail or return to this page to access your session.  When you login, the session will begin to play. 
  2. View the entire webinar.
  3. Complete the webinar evaluation form.
Certificates are created each Friday. Certificates will be e-mailed to you within 2 business days of creation.
For assistance, please contact Jan Price or Debbie Mori

Alcohol SBIRT in EAP: Integrating Evidence-based Practice
Webinar presented by: Eric Goplerud, Ph.D. and Tracy L. McPherson, PhD
Archived:  Thursday, June 10, 2010 
EACC approval: 1 PDH, Domain II 
Webinar Description
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Are We Managing Pain, But Fueling Addiction?
Webinar presented by: Dr. Stephen Grinstead
Archived: Friday, September 4, 2009
EACC approval: 1 PDH, Domain III

Webinar Description
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Assisting Companies with Workplace Mediation
Webinar presented by: Martina Moore, CEAP & Tanya Dominick, JD
Archived: July 10, 2008
EACC approval:  1 PDH, Domain I, II
Mediation services can be provided by your EAP, and add value for your client organizations. Learn how your EAP can use mediation to allow those people in the workplace who have a dispute to come together with a trained mediator in a non-threatening environment to resolve their own disputes rather than turning to regulatory agencies or the legal system for resolution.
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 EA Assessments: The Essential First Step To Finding Solutions
Webinar presented by: Patricia Vanderpool, LPC, CEAP
Archived: November 20, 2008
EACC approval: 1 PDH, Domain I, II

Perhaps the most critical contact with any employee or organizational leader is the first call for help to the EAP. What critical elements of the assessment must not be overlooked by EA professionals? Conducting an age- and culturally-appropriate, comprehensive initial assessment will enhance utilization and support the efficiency and effectiveness of EA services. In keeping with EAP core technology, an effective EA assessment is a valuable tool to help, “manage a troubled employee, their environment and (to help) improve job performance.”
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Ethical Considerations for the EAP
Webinar presented by: Jeff Christie, MSW, CEAP
Archived:  February 7, 2008 
EACC approval: 1 PDH, Domain I
**This course may meet your EACC ethics requirement**
How do we ethically balance the business and professional aspects of our work in a way that provides real service and allows us to be competitive in the world of work? We invite each and every one of you to spend an hour on the “anxious edge” of ethics with EAPA Regional Director, Jeff Christie. For many years, Jeff has been active in both the Houston Chapter and the EAPA Ethics Subcommittee in defining and exploring ethical concerns unique to EA professionals. Resolving ethical dilemmas is not easy. The time is right and the ethical dilemmas are real. Bring your real world ethical dilemmas.
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Ethics: Building Core Virtues of an EA Professional - Courage and Compassion
Webinar presented by: Brad Pendergraft, LCSW
Archived:  December 4, 2008
EACC  approval:  1.5 PDHs, Domain I, III
*This course may meet your EACC ethics requirement*
Many people believe that Ethics consists in following rules or professional codes. Unfortunately, when they encounter situations which do not fit the rules or code, they are left without any guidance. This webinar presents a perspective on Ethics that focuses on building ethical character habits, or Virtues, which equips EA Professionals to respond to a wide range of ethical dilemmas, and gives Ethics a central role in everyday clinical practice. The Virtues discussed in this webinar are two of the central virtues for any clinician. The session is both theoretical and practical, and will outline the process of developing Courage and Compassion in EA practice, and in life.
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Ethics for the Employee Assistance Professional 
Webinar presented by: Bernard E. Beidel, M.Ed., CEAP
Archived:  Thursday, August 12, 2010

EACC approval: 2 PDHs, Domain I
**This course may meet your EACC ethics requirement*
Webinar Description
Access Recording   Purchase Access  (Two-hour course fee applies. This webinar is excluded from the "Pick Six" special)

Evidence-based Understanding of Human Resilience and Resilient Crisis Leadership: An Overview
Webinar presented by: George S. Everly, Jr., Ph.D.
Archived:  July 15, 2010
EACC  approval: 1 PDH, Domain II, 1 PDH
Webinar Description
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Evolution of Crisis Response in the Workplace
Webinar presented by: Bob VandePol, MSW
Archived:  April 22, 2008
EACC  approval: 1 PDH, Domain II
Critical Incident Response has become a mainstay in the EAP’s list of services and offers both tremendous opportunity and risk in establishing the business case for EAP services. Psychological First Aid (PFA), the approach currently advocated by most authoritative guidelines, is more a concept than a particular technique. This presentation will address the evolving nature of Critical Incident Response Services by reviewing issues of concern and identifying the elements present in evidence-informed best practices.
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Generating Strategies for Profitable Lead Generation
Webinar presented by: Shelley Plemons, MS
Archived: March 12, 2009
EACC approval: 1 PDH, Domain I
The goal of any EAP organization is to generate more revenue. All too often, an organization feels so desperate to close the deal that they are not very selective in whom they do business with, and for many this can be a costly mistake. Webinar participants will come away with a proven strategy for identifying which industries, markets, and specific companies are most likely to be profitable leads. Learn to identify target industries and markets that are best suited for your organization, uncover viable leads by conducting market research and research a prospective company effectively.
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Hunters and Howlers: Using the Calhoun - Weston Model for Workplace Violence Threats and Behaviors
Webinar presented by: Dr. Steve Albrecht, SPR, CPP
Archived: July 21, 2010.
EACC  approval: 1 PDH, Domain II, III
Webinar Description
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How To Integrate Employee Assistance Into Business Continuity Planning Webinar presented by: Gerald Lewis, PhD
Archived: Thursday, February 10, 2011
EACC approval:  1 PDH, Domain I
Webinar description
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Managing Complex Supervisory Referrals:  Fitness-for-Duty Evaluations
Webinar presented by: David Fisher, PhD
Archived:  April 7, 2011

EACC Approval- 1 PDH, Domain II
Webinar Description  

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Managing Psychiatric Disability in the Workplace: A Corporate Example of an Integrated Case Management Program
Webinar presented by: John C. Pompe, Psy. D., SPHR;  Monica Ratcliff, LCSW, PHR
Archived:  March 24, 2011
EACC approval:  1 PDH, Domain II
Webinar Description   
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Managing Workplace Conflict
Webinar presented by:
Ron Wean
Archived: July 24, 2008
EACC approval:  1 PDH, Domain I, II
Employee assistance programs have the opportunity to assist work organizations with conflict resolution on the individual, supervisory and upper management levels. Learn how to provide appropriate support to individuals at each organizational level while providing conflict resolution and supporting the health of the work organization.
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Orientation to  EAP for Mental Health Professionals
Presented by: Sherri Dybdahl, LPC, CEAP
Archived:  Monday, May 19, 2014 2:00 PM Eastern Time
EACC approval: 1 PDH, Domain I, II
Did you learn about the field of employee assistance (EA) or how to practice within a work organization in graduate school? Most mental health professionals have not had the opportunity to learn about the wide range of services provided by contemporary employee assistance programs (EAPs) and how clinicians in private practice can get referrals from EAPs. Today, there are more opportunities than ever offered to clinicians like you by EAP companies. Join us as we provide an overview of the EA field, and learn about opportunities to enhance your private practice by partnering with EAP vendors to provide EA services.
Learning Objectives:
1) Describe Employee Assistance Programs (EAPs), their fundamental services, and service delivery models; 
2) Describe the role of EAP network affiliate providers within the EAP service delivery system, and; 
3) Identify fundamental requirements of sound ethical practice necessary to competently provide employee assistance services.

Providing Specialized EAP Services: Onsite Critical Incident Response (CIR) Overview 
Presented by: Robert Intveld, LCSW
Archived:  Thursday, May 22, 2014 1:00 PM Eastern Time
Approved for 1 PDH in Domain II
Providing EAP services offers a myriad of opportunities to specialize and expand your clinical and organizational skills. One such area is in EAP Critical Incident Response (CIR). Providing onsite services to work organizations is an integral part of EAP services. Over the years such events as the Oklahoma City bombing and the attacks on 9/11, have demonstrated the value of having highly trained EA professionals ready to provide leadership consultation and onsite crisis intervention designed to foster organizational and individual resilience. Being available to offer support and guidance during a time of extreme vulnerability requires a high degree of compassionate professionalism and organizational savvy. This introductory training is designed to provide the EA professionals and EAP affiliate providers an overview of EAP CIR, the clinical foundations to be learned and the type of crisis intervention skills required to be successful in providing EAP CIR. In addition, this training will help you decide if this kind of work is right for you.  

Learning Objectives:
1) Explain how workplaces and employees are typically impacted as a result of a critical incident;
2) Identify the clinical foundation required to assess and respond to EAP critical incidents; and
3) Provide a high-level summary of each intervention presented along with its desired outcome.

Psychological First Aid
Presented by: George S. Everly, Jr, PhD
Archived: July 27, 2008
EACC approval:  1 PDH, Domain II
International Critical Incident Stress Foundation co-founder, George S. Everly, Jr. provides current information for EA professionals working in the aftermath of a traumatic event at work. Psychological first aid is a supportive, educative and compassionate presence, used as a part of a continuum of services during times of crisis. This intervention strategy can be employed with individuals, small groups, or large groups dealing with the psychological aftermath of accidents, robberies, suicide, homicide, or workplace violence.
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Screening and Brief Intervention for Depression using the PHQ 2/9
Presented by: Carolyn Swenson, MSPH, MSN
Archived: Wednesday, December 3 2014
Approved for 1 PDH in Domain II, III
Depression is one of the most pervasive and treatable mental health conditions in the workplace. It contributes to significant reductions in workplace productivity, increases the risk for poor overall health, makes it more difficult to follow a healthy lifestyle and increases the risk of suicide. Does your EAP assessment process effectively identify depression symptoms? Learn how to integrate evidence-based brief screening using the PHQ and how to respond to the results. This webinar will review information on the prevalence, signs and symptoms of depression, and brief interventions to help an employee seek appropriate care. In addition, real-world information will be provided on providing assistance with depression within an EAP setting and knowing when to refer outside of the EAP for treatment.
Learning Objectives:
1) Implement PHQ-2/9 screening into your EA assessment process and review
the results with EAP clients;
2) Recognize and appropriately address suicide risk;
3) Identify appropriate next steps for further assessment and care

Carolyn Swenson is the Manager, Training and Consultation at SBIRT Colorado. Also trains: Assist primary care, public health, school health, and mental health settings implement SBIRT, i.e.,designing work-flow and identifying and training various types of staff to assist with delivery of SBIRT.

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Seeking Civility: Understanding & Eradicating Bullying @ Work
Webinar presented by: Catherine M. Mattice  
Archived: May 27, 2011

EACC approval:  1 PDH, Domain II
Webinar Description 
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Social Media: an EAP-Centric Perspective
Presented by: Marina London, LCSW, CEAP
Archived: Tuesday, July 8, 2014
EACC approval: Approved for 1 PDH in Domain I (Includes 1 CE contact hour from NBCC, CBBS and NAADAC)
Social media affords EA professionals the opportunity reach people in ways unimaginable a decade ago.  Why is it that so few EA professionals and EAP companies have mastered this powerful resource? Technophobia? Mastering the technology is not the primary barrier. Lack of content is! Learn how you can position yourself as an EAP expert by creating clear, consistent EAP-focused content. Once that has been accomplished, select social media delivery channels appropriate to your message. This webinar will demonstrate how this approach looks using Blogger, Twitter, Facebook, YouTube and LinkedIn specifically from an EA perspective.
Learning Objectives: 
1) Match social media channels to particular kinds of messages;
2) Translate your vision into a growing presence on the Internet; and
3) Make new professional contacts, increase your sphere of influence and increase your visibility as an EA expert!
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The Power of One: Managing in an Anxious Organization
Webinar presented by: Sandra Caffo, LCSW, CEAP and Annette Kolski-Andreaco, LSW, MURP
Archived: May 27, 2009
EACC approval:  1 PDH, Domain II
EA professionals are often asked to consult with supervisors, managers and union representatives. The message is these individuals lack skills and are mishandling employees in some way; being disrespectful, arbitrary, unclear or distant. From their points of view, managing relationships at work is a complicated process. One element of the complexity is the presence of anxiety. This webinar is designed by LifeSolutions to accomplish several goals, 1) Provide a conceptual framework for how anxious functioning pervades organization life. 2) Demonstrate how the supervisor/manager and union representative role can calm down anxiety in the work groups they are part of; 3) Utilize coaching principles in both the instructional approach and in the workshop content.
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The RFP Process - What Employers Want To See In EA Program Proposals
Webinar presented by: Sandra Routledge, RN
Archived: June 26, 2008
EACC approval:  1 PDH, Domain I
Do you wonder what your EAP needs to do be more competitive in the marketplace? Do you know how to get your proposal noticed when you answer an RFP? Would you like to know what companies like GMAC, PepsiCo and Coors look for when searching for an EAP? Don't miss this opportunity to hear and be heard by Sandra Routledge, RN, Senior Consultant for Watson Wyatt, a global consulting firm.
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The 5 Pitfalls to Avoid When Providing EA Assessment & Short-Term Services

Presented by: Ken Scroggs, LCSW, CEAP
Archived:  Thursday, August 28, 2014 
EACC approval: Approved for 1 PDH in Domain I, II
The typical EAP network affiliate provider holds a clinical license and gains up to 5 years of clinical experience before joining an EAP panel. Yet real-world experience shows a pattern of mistakes that are commonly made when handling EAP cases. Learn directly from an experienced EAP owner how you can learn and apply simple solutions that can quickly and easily improve the quality of services you provide.
Learning Objectives: 
1) Avoid 5 common mistakes made by affiliate providers;
2) Implement simple solutions that will improve the EAP assessment process; and
3) Differentiate EAP services from other clinical services you provide.
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Wearing Two Hats, Clinician and Consultant: Striking an Effective Balance
Presented by:
Gerry Lewis, PhD
Archived: June 26, 2008
PDH approval:  1 PDH, Domain I, III
There are times when the EA professional may find him/herself in the position of receiving a supervisory referral as well as providing consultation to the referring supervisor/department head or HR department. In the past, this was often thought of as a violation of the boundary management of the EAP. In recent years, it has come to be re-evaluated as a viable service that can often provide quicker resolution of difficult employee relations issues. Yet, it requires a skill set often beyond the scope of many EA services.
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Working with Organizational Leaders:  Coaching Essentials
Presented by: 
Mickey Parsons, M.Ed., MCC, CEAP 
Archived: April 14, 2011
EACC Approval: 1 PDH, Domain I, II
Webinar Description
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PDH/CE contact hour and Other Information

Unless otherwise indicated, all webinars listed on this page are approved for PDHs by the Employee Assistance Certification Commission (EACC). Webinars approved for PDHs, are also approved for CEUs by, NAADAC and the California Board of Behavioral Sciences. After you have attended a session, you will be asked to complete a session evaluation. Once your evaluation has been received, PDH & CEU certificates will be e-mailed to you at the e-mail address you supply during registration. Webinar registration fees are non-refundable.



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