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CEAP Candidate Information



July 2013 Edition

Table of Contents

Introduction: Getting Started on the Requirements
CEAP® Certification Eligibility Requirements

Work Experience Requirement

CEAP® Certification Initial Training Course (CCIT Course)
Meeting the PDH Requirement

Applying for the CEAP® Examination
Application Process
Certification Fees

CEAP® Candidate Forms
New Candidate Registration Application Form
Candidate Exam Application Form
Candidate Re-Test Application Form
3-Year Certification Fee Payment Form
Credit Card Payment Form (non-specific for fees)
Certification Fee Schedule
PDH Post Approval Application
CEAP® Exam Blueprint
CEAP® Exam Study Resources

The CEAP® Exam: Content and Scoring

Frequently Asked Questions (FAQs)

Introduction & General Information

Welcome to the CEAP® Candidate Handbook.

Thank you for your interest in the CEAP® certification, the only credential that represents the employee assistance profession and demonstrates ability and mastery of the body of knowledge required for competence in EA practice.

Getting started: This section contains information about the certification process and some tips to help you with the process. The CEAP® eligibility requirements (effective July 1, 2013) are listed on the next page. The following is some general information about the certification process.


  • Earning the CEAP® requires the completion of three eligibility requirements and passing the exam. You may work on completing the three eligibility requirements (work experience, continuing education, and CCIT course) concurrently.
  • EAP work experience may have been earned at anytime within the ten years preceding the date of your CEAP® exam application.
  • PDHs (EACC pre-approved Professional Development Hours) are valid for three years. Any PDHs earned more than three years prior to the date of your exam application may not be used for CEAP® eligibility requirements. If you have not been able to locate PDHs and would like to have other continuing education credits reviewed for post approval, you may submit a PDH Post Approval Application.
  • No documentation should be sent to the EACC prior to or independently of the exam application.
  • Credentialing fees include the registration/application fee, testing fee, and three-year certification fee. The online registration fee is due when you register as a candidate; registration as a candidate allows access to the required CCIT course at no additional fee. Testing fees should be sent with the exam application (after all eligibility requirements are completed) and must be received before eligibility is given to schedule an exam. The CEAP® three-year certification fee is due after passing the exam. Arrangements may be made to prepay all credentialing fees by contacting the Director of Credentialing.

If, after reading this information, you have any questions about the process, please contact Shirley Springfloat, Director of Credentialing at (703) 387-1000, extension 311 or

CEAP® Initial Certification Requirements

(For CEAP Candidates who begin the certification process on or after July 1, 2013)

CEAP® Eligibility Requirements

There are two tracks for certification. When successfully completed, both result in the CEAP® certification. Further explanations of terms (PDHs, Domains, CCIT course) are contained in this handbook.

The requirements for earning the CEAP® for both Track I and Track II candidates are:

  • Work Experience: At least one year and at least 1,000 hours of documented employment or internship in an EAP setting. All work experience must have occurred within the 10 years prior to submitting the CEAP exam application.
  • CEAP® Candidate Initial Training Course (CCIT Course): Completion of the three-hour CEAP candidate initial training course available through the Learning Center on EAPA’s website,
  • Professional Development Hours (PDHs): Completion of the required number ** of PDHs, including the required two-hour Elevating Ethical Awareness course. This course counts as two (2) PDHs toward the Domain I requirement and is available periodically on the Learning Center on EAPA’s website and at various EAPA chapters and branches.
  • CEAP® (or CEAP®-I) Exam: Pass the CEAP® exam. The computer-based exam is available at over 200 sites in the U.S. The CEAP-I (international version) is available in many other countries. Contact Director of Credentialing for details.

**If you have a graduate degree in an area that is directly related to EAP (such as psychology, social work, MFT, or counseling), you qualify for Track II. The PDH requirements are:

  • At least 20 Professional Development Hours (PDHs) in three specified Domains: 10 PDHs in Domain I, 7 PDHs in Domain II, and 3 PDHs in Domains III. (See CEAP® Candidate Handbook for further explanation.)

**If you do not have a graduate degree in an area directly related to EAP work, you qualify for Track I. The PDH requirements are:

  • At least 60 Professional Development Hours (PDHs) in three specified Domains: 10 PDHs in Domain I, 20 PDHs in Domain II, and 30 PDHs in Domains III. (See CEAP® Candidate Handbook for further explanation.)

NOTE: Eligibility requirements must be completed and exam application submitted within three years of registration as a candidate. Credentialing fees are as follows:

Certification fee

EAPA Members U.S. & Int’l Non-Members U.S. & Int’l

Fee Is Due

Exam Application Fee




With Candidate Registration Application

Exam Computer-Based Testing Fee




With Exam Application

3-Year Certification Fee



After Passing Exam to Activate CEAP®

Total Cost of Initial Certification










Work Experience Requirement

The CEAP® credential is available to those who have at least one year of work or internship experience in employee assistance. Within that year (or longer, if necessary), you must have completed at least 1,000 hours time in employee assistance. If you are working only part time in employee assistance, it may take longer than one year to complete this requirement.

If you are a clinician, working as an EAP counselor, only the time spent on EAP clients may be counted towards the work experience requirement. For example, if you see five clients in a working day and two of them are EAP clients, only the time spent on the two EAP clients may be counted toward the 1,000 hour requirement.

Documentation in the form of a letter from your employer on organizational letterhead verifying completion of your work experience must be submitted with your exam application. If you are self-employed, you will write the letter attesting to the completion of the work experience requirement.

CEAP® Candidate Initial Training Course (CCIT Course)

The three-hour CCIT course is available on the EAPA website Learning Center periodically as a live, interactive online presentation or as an on-demand archived presentation. For more information on the CCIT, visit Upon registration as a CEAP candidate and payment of the application fee, candidates will be given access to the CCIT course. Verification of completion of the course will be emailed to candidates; that verification will then be sent to EACC with the exam application when all requirements are completed.

*NOTE: Eligibility requirements must be completed and exam application submitted within three years of registration as a candidate

**NOTE: Candidates who are completing a pre-approved CEAP® advisement under the old eligibility requirements must submit a completed exam application prior to June 30, 2016. Advisements will not be accepted after that date.

Meeting the PDH Requirement

PDHs (Professional Development Hours) are EACC pre-approved continuing education credits. The eligibility requirements were established to ensure candidates received continuing education in the relevant areas of employee assistance -- the three Domains.

All required PDHs must have been earned within the three years immediately preceding your exam application date.

Here are some suggestions for finding PDHs:

  • Attend the annual EAPA Conference; information is available on the web site,
  • Check out EAPA's Learning Center. You will find many online sessions, both live and archived presentations, approved for PDHs.
  • Contact your local EAPA Chapter or Branch. Clicking on the chapter/branch nearest you will give you their contact information.
  • Search online for organizations that offer EACC approved programs at their conferences.
  • Encourage your place of employment to offer EACC approved programs. Information on PDH approval for providers of education is HERE.
  • Apply for post approval of previously earned CEUs with appropriate content.

PDH Post Approval Process

If you would prefer to have your previously earned CEUs post approved (i.e. approved after the training already has taken place), the application for PDH post approval is located
HERE. Please complete the application, attach the required content information and proof of participation certificate for the session(s) you wish to have reviewed, and return to EACC at the address on the main certification page with the appropriate fee. If you have multiple trainings to be approved, there is a considerable savings if you submit them together with one application. Fees are explained in the application.

Results of the approval review will be mailed to you. Turnaround time for review is approximately 30 days from receipt of your application.



Domains and Exam Blueprint

All CEAP® exam questions are based upon the EAPA Role Delineation - an analysis of the knowledge and skills of an Employee Assistance Professional. The CEAP® exam blueprint, or content outline, is developed from this job analysis and is the basis of CEAP® test development. All the exam questions are about the topics listed in the exam blueprint. PDH approval requirements: The three Domains are the three major categories of the Role Delineation, and a general description of each is listed below; the CEAP® Exam blueprint follows.

Domain I. EA Program Design, Administration and Management.
Domain I is about work organization and involves the administrative side of EA program management and design: quality assurance measures, program effectiveness, knowledge of EA trends and technologies, ethical and legal standards, marketing, regulatory considerations, and coordination of EAP services with related services such as work-life. (Approximately 25% of the questions on the CEAP® exam come from Domain I.)

Domain II. EA Services to the Organization.
Domain II is about the provision of internal services to the work organization: strategic, operational and change management issues, communication with organizational stakeholders. It also involves providing consultation to the organization about HR and EA related issues and policies, behavioral risk management issues, appropriate referral procedures, resources, constructive confrontation, written limits of confidentiality, collective bargaining agreements, and organizational policies addressing job performance problems, supervisory and union trainings on EA services, employee orientation and training involving regulatory compliance on sexual harassment, threat of violence. (Approximately 32 % of the questions on the exam come from Domain II.)

Domain III. EA Services to Employees and Family Members.
Domain III focuses on employee issues: chemical dependency and other addictions, personal, emotional and psychological problems. It involves knowledge and skills in providing clinical work, using standard interview and assessment techniques, referral of clients to appropriate treatment resources, providing effective short-term problem resolution services; follow-up with clients, maintaining client confidentiality in accordance with applicable regulations and organizational policies and EACC Code of Conduct, developing multi-faceted approaches to program promotion for all employees and their immediate family members, and providing appropriate crisis intervention strategies to the organization. (Approximately 43% of the questions on the exam come from Domain III.)

The CEAP® Exam Blueprint (content outline) is HERE.


About the Exam

The CEAP® and CEAP®-I exams are psychometrically developed and maintained by the EACC and a professional testing service. The CEAP® exam is offered in the U.S. and contains 230 questions, 200 of which are scored. The other 30 questions are being pre-tested for evaluation as future scored test items. The non-scored questions are not counted in a candidate's score. The CEAP®-I exam, offered outside the U.S., contains 155 questions. Candidates have a maximum of four hours to complete either of the examinations.

Applying for the CEAP® Examination

Application Process

When you have completed all the eligibility requirements, you are ready to apply for the CEAP® exam. Complete the
exam application and attach documentation to verify completion of all the eligibility requirements:

  1. A letter from your employer on organizational letterhead verifying that you have completed at least one year and at least 1,000 hours work in EAP;
  2. Your verification of completion of CCIT course (or Advisement Contact Form for candidates who are completing advisements under the old eligibility requirements);
  3. Your PDH certificates verifying completion of the correct number of PDHs, including the ethics requirement, in the appropriate Domains;
  4. For Track II candidates, a transcript or copy of your graduate diploma verifying completion of a graduate degree in an EAP-related concentration. If your diploma says only "Master of Science" or "Master of Arts" without listing area of concentration, a transcript will be required.

Sign your application, enclose the exam testing fee, and send to EACC at the address listed on the main certification page.

Please Note: Exam applications should not be submitted until all eligibility requirements have been completed. Verification of completion documents should not be submitted prior to or separately from the exam application.

Fees: Credentialing fees include the application fee, testing fee, and three-year certification fee. The application fee is due when you register as a candidate. The link to the online CEAP® candidate registration form is: Testing fees must be sent with the exam application and are due before authorization is given to schedule an exam. The exam application can be downloaded here. The CEAP® three-year certification fee is due after you pass the exam and may be paid online or you may download the form and mail it to EACC.

CEAP® Letter of Eligibility and Scheduling Your Exam; Test Sites

Per our contract with our testing service, exam applications are reviewed and eligible candidate information is sent to the testing service only once a week – usually on Fridays. If your application is not complete, an email will be sent to you explaining what is missing. When the missing documentation is received, your application will again be reviewed during the next scheduled review.

If your application is complete and testing fees have been received, a letter of eligibility will be mailed to you on the following business day. The letter contains the information needed for scheduling your exam date. The computerized exam is offered by appointment only at over 200 sites in the US on Monday through Friday (except holidays). More than 75 international sites are also available and others will be scheduled on an as-needed basis. You may usually schedule within a week but you have up to six months from the date on the letter to schedule your exam. After that time has elapsed, your eligibility expires and your fees are forfeit.

Candidates who allow their eligibility to expire and wish to test will be required to re-apply and to again pay the application and testing fees to regain eligibility. It will not be necessary to again complete the eligibility requirements.

Candidate Information Video Now Available

Taking a computer-based test can be intimidating, and AMP, our CEAP® test administration company, has a video available to assist candidates with information about what to expect at the testing site. To watch the video, click here.

Changing an Exam Appointment / Failure to Schedule within the Eligibility Period

You may change a scheduled exam appointment one time only at no charge. However, candidates must notify the testing company at least four full business days prior to the scheduled test date. Otherwise, you forfeit both your application and testing fees. If you fail to schedule and take your exam within your six months of eligibility, you also forfeit both your application and testing fees. You must then reapply and again pay both application and testing fees to take the exam; no eligibility requirements are necessary for re-applications.

ADA Reasonable Accommodations for Candidates with Disabilities

In compliance with the Americans with Disabilities Act, EACC will provide reasonable accommodations (such as wheelchair access, a reader, screen magnifier, or extra time to complete the test) for candidates with documented disabilities. Verification of the disability and a statement of the specific type of assistance needed must be made in writing to the EACC at least 45 days prior to the desired testing date. The ADA form is available upon request from EACC. Candidates should also inform the testing company of the need for special accommodations when scheduling the exam date.

Activating Your CEAP®

After you pass your CEAP® exam, you must pay your three-year certification fee to EACC to activate your CEAP® certification. Your CEAP® will not be valid until the final fee is received.

EACC processing time, including data entry, printing, and mailing of your CEAP® certificate, is approximately 6-8 weeks.

If You Do Not Pass the Exam

If you do not pass the exam and wish to retest, you must wait at least 90 days from your exam date to reapply. After the 90 days you may reapply by completing the online CEAP® Exam Re-Test Application and paying the fees - no eligibility information required. You may also print outthe form and send it to EACC with the fees. Your application will be reviewed during the next regularly scheduled exam review and a second letter of eligibility with instructions on how to schedule your exam will be mailed to you.





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