JEA Q1 2020

Front Desk

Taking on Change in the Pursuit of Greatness

By Maria Lund, LEAP, CEAP

Change does not come easily for most of us. But change we must, not only as individual practitioners but also as a profession. Flipping the challenge of change on its head, we can look at the gain we hope to achieve from doing the work of change. As EA practitioners, this gain is not just for us, but also for our customers and clients as well. In an important and insightful cover story, Susan Skinner explains how we can use change to our advantage to make our EA services less reactive and more proactive.

Susan explains the core principles of next-gen EAP, which include, but certainly are not limited to how, “a greater range of access options lowers barriers to effective utilization.” For those who run or promote EAPs, this is a great read. A reminder that by reading the cover story and answering a 5-item multiple choice quiz at
EA professionals can earn one free PDH.
Interest in DIY (do-it-yourself) genetic testing is growing, and it is providing an increasing service opportunity for EAPs. Tamara Cagney explains how EA professionals can help with the emotional aftermath many employees experience after learning more (perhaps more than they wanted to know) about their origins.

Elsewhere in this issue, stress management is another important theme. When employees are stressed financially, their physical and emotional health, and productivity are negatively affected. The EAP is uniquely positioned to help, but utilization of financial services is “usually anemic”. CEAP Cindy Sheriff outlines a blueprint for reversing this trend.

Whether triggered by personal finance problems or other life issues, managing stress is a need most of us have as we seek to keep pace with daily demands and constant change. James Porter walks readers through his six-step prevention model, steps that “can be applied to a whole host of stressful situations from dealing with a difficult boss, co-worker or client to managing a grueling commute or a growling customer.”

An unfortunate change in our world is that mass shootings have become all too frequent occurrences.  The impact of these events spreads across employees, employers and the public.  As a variation on traditional Critical Incident Response (CIR) methods, Robert Intveld describes how the Multi-Systemic Resilience Approach (MSRA) better meets the need for a more widespread, interconnected approach for “restoring safety and fostering resilience” in the workplace.

Legal Lines columnist Robin Sheridan presents important guidance in responding to subpoena requests. Finally, guest Tech Trends columnist Diana Wicker offers vital tips toward ensuring cybersecurity for your EA practice.

As always, happy reading!